Why does the monthly prices scheme is discontinued?
The announcement of monthly prices every 20th of the previous month was implemented as part of the Ministry of Energy's emergency measures. Upon expiry of these emergency measures, the State institutes the measure of the new Special Tariff that will be drawn up by Electricity Providers, to protect the energy market during the following year.
When does the announcement of the monthly prices stop and when does the Special Tariff application start?
The last announcement of monthly prices regards the December 2023 prices that were announced on 20/11/2023. The new Special Tariffs will take effect as of 1/1/2024 and will be valid at least for a year by 31/12/2024, in accordance with the Ministry of Energy guidelines.
Shall changes apply for low voltage domestic and business customers?
Correct! The changes apply to all low voltage electricity supply accounts now being under the Monthly Prices scheme. This excludes customers who have Fixed Tariffs or who object to falling under the Special Tariff by 31/1/2024 and indicate their willingness to join another product or remain with their existing product if it remains commercially available.
Will the electricity price remain stable under the Special Tariff?
A big part of your charge is the Basic Pricing of Power Supply which remains fixed for a minimum of 6 months. An amount resulting from the fluctuation mechanism may be added on top of the Basic Pricing of Power Supply to give the Final Pricing of Power Supply. This amount shall fluctuate on the basis of the Electricity Market Clearing Prices of the previous months, calculated in a specific and clear way.
Will the calculation formula of this fluctuation change?
The Fluctuation Mechanism will consistently have the same reasoning which ensures transparency in its calculation. Always guided by transparency and based on the new legislation, the Fluctuation Mechanism coefficients shall remain stable at least for 3 months, while for any change we will inform you 1 month before they are applied.
When will I be informed about the energy price I will pay under the Special Tariff?
The Final Price will be announced by the 1st day of each consumption month on our web page and on the respective web page of the Regulatory Authority for Energy, Waste and Water. For example, on 01/02/2024 the price that will be valid in February 2024 will be announced.
Will there be monthly standing charges in the new special tariffs?
Yes, a standing charge will be applied that will not exceed €5 per month.
Will I have a time commitment in the Special Tariff?
Only fixed price schemes will have a time commitment. Pursuant to the legislation in force, for the Special Tariff, you are entitled to discontinue the contract any time, without any economic encumbrance.
How are Electricity products labeled and how will I understand which product I joined through Protergia?
Each Electricity supply product is marked according to the following color codes:
You may verify the product corresponding to your scheme by checking the respective color marking next to the payable amount on the first page of your bill. A color marking will be used in all our forms, on the products of our web page and on our promotional actions.
I have joined the Social Tariff. Will I continue receiving the discount?
Correct, the Social Tariff discount is normally maintained for all customers who are entitled to it.
What should I do to switch to the new Special Tariff?
You don't need to do anything. We at Protergia take care so that you shift to a new scheme in the Special Tariff.
If I no longer wish the special tariff, do I have other option?
At Protergia, our aim is to offer you the most competitive Electricity programs that we believe match your needs. Similarly, in this case we have taken care to offer you the best possible option. In any case, if the new Special Tariff we have chosen for you, does not suit you, you may state your objection.
To do so, fill out the Declaration of Objection where you can declare your desire to switch to a different company product.
Then, submit it either via the Contact Form as Declaration of Objection request, either by sending it to Protergia by registered letter, or by any other appropriate means (such as telephone, email or personal presence in one of our stores).
The relevant department will then contact you by telephone so that you pick the program that best suits your energy needs.
May I choose another Provider?
If you are not satisfied by the suggested programs and wish to switch to another provider, you reserve the right to terminate the contract between us by filling out the Declaration of Objection.
Then, submit it either via the online Statement of Declaration form either by sending it to Protergia by registered letter, or by any other appropriate means (such as telephone, email or personal presence in one of our stores).
Simultaneously you start the supply transfer procedure to another Provider.
What is the calculation formula of the Final Pricing by the Ministry of Energy and by what reasoning has it arisen?
A Fluctuation Mechanism has been introduced in the calculation formula of the Final Pricing that depends on the Market Clearing Price (MCP) of electricity in the previous months.
For maths lovers, the formula is described below:
How can I change Electricity Supplier?
The procedure for changing your electricity Supplier is very simple and does not involve any changes to the electricity meter installed in your home or business. All you have to do is sign a Supply Contract with Protergia, submitting the supporting documents required for each customer category.
Is there an additional charge for changing Supplier?
No, there is no charge for changing Supplier.
What is the time needed to complete the change of Supplier?
The time needed is about one week from the day on which the Supply Contract is signed and depends on the procedures of the Hellenic Electricity Distribution Network Operator (DEDDHE).
Is there a risk of my power supply being discontinued during the Supplier change procedure?
No. Your business and your home will not be left without electricity – not for a moment. The Supplier change transaction is a purely commercial one. The supply of electricity is guaranteed by the Hellenic Electricity Distribution Network Operator (DEDDHE).
Can you provide services all over Greece?
Protergia can offer its services and supply electricity to all regions interconnected with the national power grid.
What is the Social Residential Tariff?
By clicking here you can learn everything about the Social Residential Tariff (CTO) and its categories.
What is the Supplier of Last Resort?
The Supplier of Last Resort is obliged to supply electricity to customers who are not represented by a supplier for reasons for which their most recent supplier is to blame or as a result of events within the sphere of control of their most recent supplier. By Decision of the Greek Regulatory Authority for Energy (RAE), the Supplier of Last Resort is determined to be the Supplier with the largest market share per category of customers (currently the PPC). Migration to the service of last resort takes place automatically as far as the customer is concerned.
What is the Universal Service Provider?
The Universal Service Provider is obliged to supply electricity to small customers across the entire Greek territory, provided that one of the following apply: (a) The above candidate customers have failed to exercise their right to freely select a supplier; (b) The above candidate customers are unable to find a supplier in the liberalised market on their present based on their current commercial terms. Migration to the universal service takes place automatically as far as the customer is concerned.
What is a Universal Service Provider?
The Universal Service Provider is mandated to provide electricity to small customers throughout the Greek territory provided one of the following conditions applies: a. these potential customers have neglected to exercise their right to freely select a provider; b. these potential customers are unable to find a provider on the deregulated market under existing commercial terms.
What is universal service for providing electricity?
Universal Service was instituted in 2011 to provide electricity of up to 25 kVA to households and small businesses which are no longer represented by an electricity supplier.
What is the Protergia Universal Service Provider?
Under Ministerial Decision ΥΠΕΝ/ΓΔΕ/57469/2612/17.06.2020 (Government Gazette Β/2400/17.06.2020), Protergia and other electricity suppliers have been designated Universal Service Providers for a period of 2 years.
How do customers qualify for inclusion under the Universal Service Provider?
Customers automatically fall under the Universal Service Provider when they have neglected to select another provider, or of they cannot find a provider to supply them with electricity, or their service from the supplier of last resort status has ended.
What do I do if I want to subscribe to another Universal Service Provider, other than one to which I was transferred?
You can enter into a supply agreement with the provider of your choice any time you like. The supply of electricity by the Universal Service Provider ceases when a supply contract is signed with the new provider and services is activate. The date of activation is determined by the competent operator and notified to the Universal Service Provider of your choice.
What are the rates that apply to consumption by customers represented by the Universal Service Provider?
The applicable universal service supply charges are based on the reference tariff, in accordance with Article 5 of Decision ΥΠΕΝ/ΓΔΕ/57469/2612, increased by 12% per customer category. Based on the above, universal service supply charges are shown in the table here.
For how long does the Universal Electricity Supply Service last with a specific Universal Service Provider?
The provision of service is for two (2) years from the date the obligation is assumed, pursuant to the decision of the Ministry of Environment, issued as authorised by the first indent of Article 58(5) of Greek Law 4001/2011, as in force.
What happens to the deposit I have paid to the PPC?
The PPC refunds the deposit by offsetting it against any other amounts due by the customer in the last (“Final”) bill issued by the PPC.
What is the amount of the deposit that I must pay to Protergia?
The amount of the deposit reflects the cost of electricity consumption for a period of 45 days and is held solely as security against any debts which customers may incur in the future in connection with their bills. The charge for the deposit will be included in the very first electricity bill that you will receive from Protergia.
How often will I receive a bill?
Protergia electricity bills are issued on a monthly basis and belong to one of the following types: ESTIMATED -> Based on an estimated consumption level. ACTUAL -> Based on the consumption measured and certified by the Distribution Network Operator.. ACTUAL – CUSTOMER READING -> Based on the “Registration of Meter Readings” service.
How is the charge worked out in an ACTUAL bill if the measurement of consumption is taken at a time interval that is longer or shorter than four months?
If for any reason the consumption is measured at a time interval that is longer or shorter than four months, then the consumption charged is adjusted relative to the four-month period by applying the “billing period adjustment factor” (actual consumption days / 120 days).
What costs are included in the Competitive Charges?
Competitive charges comprise the following: The charge for the supply of power under the Day Ahead Scheduling mechanism, the charges of the Uplift Accounts (UA-2, UA-3), charges for losses in the Hellenic Electricity Distribution Network, the charge based on the weighted average production cost of conventional thermal plants (Charged to the Special Account of article 143 of Law 4001/2011) and the costs of the Transitional Capacity Assurance Mechanism (MMDEI), as defined in the Electricity Transaction Code (Decision 56/2012 of the Regulatory Authority for Energy, published in Government Gazette issue 104/B/2012) and determined in accordance with the laws in force.
What other charges will I see in my bill?
In addition to your electricity consumption, your bill will also include Regulated Charges and the corresponding taxes and duties under the laws in force.
What are Regulated Charges?
Regulated charges are the same for all consumers, depending on the particular tariff category and irrespective of the electricity supplier selected. They comprise the charges levied on all consumers who use the electricity infrastructures (i.e. the Hellenic Electricity Transmission System and the Hellenic Electricity Distribution Network, the charges for the provision of Services of General Interest and the Special Duty for the Reduction of Air Pollutant Emissions).
What are the Other Third Party Charges?
The following charges are levied on all consumers irrespective of the electricity supplier selected, are collected via the payment of electricity bills and are remitted to the State: (a) Excise Duty – EFK (Law 2960/01). The Excise Duty is charged only in ACTUAL bills, is calculated based on the level of electricity consumption and is subject to VAT. (b) Special Customs Rights Duty 5‰ – DETE (Law 2093/1992). DETE is charged in the ESTIMATED and ACTUAL bills and is calculated on the charge for the consumption of electricity augmented by the Excise Duty (EFK) charge. It is not subject to a VAT charge. (c) Municipal Duties – Municipal Taxes – Real Estate Duty (Law 25/1975, Law 2130/1993). Municipal Duties (DT), Municipal Taxes (DF) and the Real Estate Duty (TAP) are charged only in ACTUAL bills and are calculated based on the surface (in sq.m.) of the property which is supplied with power.
How can I view my Bill online?
You can access the electronic version of your bill under the “myprotergia” area of our website. Your bill is available for viewing only after it has been issued (invoiced).
Is there a possibility of exemption from the payment of municipal taxes for cleanliness and lighting for the properties that are not used?
Under the Law 3345/2005 non-electrified and not in use property, in accordance with a solemn declaration of the owner or its legal representative, are exempted from paying municipal taxes for cleanliness and lighting upon submission to the relevant Municipality, along with the above declaration, of a certificate issued by local offices of HEDNO S.A. (Hellenic Electricity Distribution Network Operator S.A.) concerning the interruption of electricity to the property. Here you will find the addresses and the telephone numbers of HEDNO S.A. service points
What is the “uplift pursuant to Article 8.8” that I see on my bill?
These are increases or decreases in Supply Charges in case of a marked change in the cost of electricity.
They may be triggered based on predetermined limits and variables provided for in Article 8.8 of the General Conditions of Contract. According to Article 8.8: Supply Charges are calculated as follows: If the sum of (I) the average System Marginal Price; (II) the average unit charges for the uplift accounts; and (III) the weighted average production cost of conventional power plants during the Consumption Period; plus the applicable rate for network losses on (I) through (III) (hereinafter the “Average Uplifted Sum”) is between €40 and €50/MWh, there is no increase or decrease in Supply Charges. If the Average Uplifted Sum during the consumption period is under the €40/MWh limit, supply charges are decreased by the difference between the €40/MWh and the Average Uplifted Sum. If the Average Uplifted Sum during the consumption period is over the €50/MWh limit, supply charges are increased by the difference between the Average Uplifted Sum and the €50/MWh limit. Such increases or decreases of the Supply Charges will appear as distinct charges or credits on the bills the Supplier sends to the Customer, when actual data are made available by the operator. Protergia may charge or credit customers depending on the amount at which the above sum closes. Uplifts pursuant to Article 8.8 are only included on settlement bills featuring electricity consumption.
How to settle debts for SRT / Vulnerable customers?
The Social Residential Tarrif or the Vulnerable customer may settle his entire debt in installments and interest-free installments according to the following:
*If the customer has breached the terms of two (2) settlements, the Supplier may refuse to enter into a new settlement and demand the payment of all overdue consumption bills.**From the Aggregate Bill Analysis > Electricity=Value of Electricity (A)+Adjustable Charges (B)+VAT
What is the state subsidy for electricity?
The Government announced the implementation of a state subsidy / discount, due to the unprecedented increase in the cost of electricity, to all customers of low voltage electricity (all uses), including special tariffs (eg CTO), which are contracted to floating tariffs with a provision for a price adjustment clause, regardless of the provider from which electricity is supplied.
Who are the beneficiaries of the state subsidy for electricity?
All customers of low voltage electricity (all uses), including special tariffs (eg CTO) which are contracted in floating tariffs with a provision for a price adjustment clause.
How is the state subsidy applied to electricity?
The state subsidy is provided for the period of consumption from 1/9/2021 to 31/12/2021, even retroactively, a period which can be further extended by a Government decision.
What is the amount of the state subsidy?
The amount of the state subsidy amounts to 0.03 € / kWh (or 30 € / MWh) for a maximum subsidized limit of 300 kWh of monthly consumption for 30 days, ie for 10 kWh per day.
In which accounts of Protergia will I see the state subsidy and how will I recognize it?
The state subsidy will apply only to Protergia electricity clearance bills, until the time period in which it relates is fully cleared. It will appear as a discrete credit in the field of competing charges entitled "Energy Transition Fund Credit" and as a product of consumption on the subsidy in € / kWh (eg 300 kWh * 0.03 € / kWh = 9 €)
Is the state subsidy the same for all electricity suppliers?
The state subsidy will be applied by all electricity suppliers, based on the same criteria & conditions as those set by the Ministry of Energy and Environment.
How will the state subsidy for past consumption be given?
The state subsidy will be applied retroactively for consumption from 1/9/2021 to 31/12/2021, and is valid for the days when the customer was contracted with Protergia in a floating invoice with provision for a price adjustment clause, according to its guidelines. Ministry of Energy and Environment.
What about non-floating Protergia tariffs?
For any period that the customer was contracted with Protergia in a non-fluctuating tariff without provision of a price adjustment clause, the subsidy is not applied for this period, according to the guidelines of the Ministry of Energy and Environment.
What about the discounts that Protergia gives to its tariffs and promotions?
Protergia, in addition to the state subsidy, also offers discounts based on the respective invoice or its promotional, which you can see in detail on our website.
What about Protergia CTO (social household tariff) customers?
The state subsidy also applies to CTO customers, for as long as they were contracted with Protergia on a floating tariff with a price adjustment clause.
What are the online services offered on your company’s website?
By visiting the “myprotergia” area and registering as a user, you will be able to view your past bills and consumption history, pay your bills and register the readings of your electricity meter. In addition, our website provides you with access to all the latest Company News, with model forms which you can use for specific actions regarding your power supply contract, and with contact information so that you can communicate with us for any issue of concern to you.
Is there someone I can contact if I have any questions?
You can contact Protergia Customer Support by calling 18311 (Monday-Saturday 08:00 – 21:00, Sunday 09:00 – 19:00), by sending an e-mail message to cs@protergia.gr or through our website, at www.protergia.com.
Who is responsible for measuring consumption?
Taking meter readings for low-voltage customers is the responsibility of the Hellenic Electricity Distribution Network Operator (DEDDHE). For medium-voltage customers, the responsibility rests with the Independent Power Transmission Operator (ADMHE). Both of them send their measurements to Protergia, who calculates the charges by according to the applicable tariff.
In the event of a power failure, whom should I contact?
You can contact the Hellenic Electricity Distribution Network Operator (DEDDHE), who is responsible for the development, maintenance and operation of the distribution network. For a list of relevant telephone numbers, click here.
Phone numbers of Fault Centres
Failures Centres 11500 ή 2111900500. Click here to find the phone number in your area
How can I change Natural Gas Supplier?
The procedure for changing your natural gas supplier is very simple and does not involve any changes to the natural gas meter installed in your home or business. All you have to do is sign a Supply Contract with Protergia, submitting the supporting documents required for each customer category.
Is there an additional charge for changing Supplier?
No, there is no charge for changing Supplier.
What is the time needed to complete the change of Supplier?
The time needed is about three weeks from the day on which the Supply Contract is signed and it depends on the procedures of the Gas Distribution Company (EDA).
Is there a risk of my natural gas supply being discontinued during the Supplier change procedure?
No. Your business and your home will not be left without natural gas – not for a moment. The Supplier change transaction is a purely commercial one. The supply of natural gas is guaranteed by the Gas Distribution Company (EDA).
Can you provide your services all over Greece?
Protergia can offer its services and supply natural gas to all regions interconnected with the natural gas distribution network.
What is the duration of the Supply Contract?
The duration of the Supply Contract is 12 months, from the starting date of your meter representation. With an exception of a client involved in promotional offers.
What is the ΗΚΑΣΠ Code (Electronic Delivery Point Identification Code)?
Your last natural gas supplier refunds the deposit by offsetting it against any other amounts due to the customer in the last (“final”) bill issued by the supplier.
What is the deposit payment and why is it paid?
The deposit is the amount paid in the Supplier for securing exclusively future liabilities arising from the Natural Gas Supply Contract. The amount is proportional to the estimated natural gas consumption.
How often will I receive a bill?
Residential customers will receive their bill every month, with the exception of the summer period.
Commercial customers will receive their bill monthly.
Which charges are included in the natural gas bill?
The bill will include:
i. Τις χρεώσεις προμήθειας / ανταγωνιστικές
ii. Ρυθμιζόμενες χρεώσεις
iii. Λοιπές χρεώσεις / Φόροι: Ανταποδοτικό Τέλος ΡΑΕ, Ειδικός Φόρος Κατανάλωσης, Ειδικό Τέλος 5 0/00,Τέλος Ασφάλειας Εφοδιασμού και ο ΦΠΑ 13%.
What are the costs included in the Competitive Charges?
It includes the natural gas consumption charge , which is calculated with the conversion of the calculated m3 into kWh, for the billed consumption period.
What are the costs included in Regulated Charges?
It includes the charges that burden all natural gas consumers and are related to: the transmission and distribution network charges and are attributed to the respective Administrators.
How can I view my Bill online?
You can access the electronic version of your bill under the “myprotergia” area of our website. Your bill is available for viewing only after it has been issued (invoiced).
Who is responsible for measuring consumption?
Taking meter readings is the responsibility of the Distribution System Operator: EDA Attica, EDA Thessaloniki, EDA rest of Greece.
In the event of natural gas failure, whom should I contact?
You can contact the Gas Distribution Company ( EDA), who is responsible for the development, maintenance and operation of the distribution network. Below you can find a list of relevant telephone numbers:Phone numbers of Fault Centers
What is net metering (self-generation with energy offset)?
As instituted with Ministerial Decision ΑΠΕΗΛ/Α/Φ1/οικ.24461 (Government Gazette B/3583/2014), and in accordance with MD ΥΠΕΝ/ΔΑΠΕΕΚ/15084/382, (GovGaz B/759/2019), the development of photovoltaic systems by self-generators (“prosumers”) involves the installation of fixed photovoltaic systems to meet consumers’ own need for electricity and the application of an energy offset.
Energy offset, or net metering, means that the energy generated by a photovoltaic system is offset against the energy consumed at the premises of the self-generator, and it is calculated on a three-year basis. In net metering, it is not necessary for the energy generated to coincide with the energy consumed.
Who can install a power generation system using net metering?
Those entitled to install such a system are natural persons and legal persons governed by public or private law who either own the space where the system is to be installed, or they have lawful access to it (e.g. through a lease) and have obtained written consent from the owner of the site.
Where the generation system is in a common-use or jointly owned part of a building, one or more systems may be installed, each of which corresponds to just one meter. Those entitled to install a net metering system in this case are the owners of the horizontal properties (flats) or those who have lawful use of them, once they have been granted use of the common-use or jointly owned space or section of the space by the other co-owners.
What are the main terms and conditions for including a consumer in a net metering scheme?
What is the duration of the net metering agreement?
The net metering agreement signed between the provider and the self-generator is for a 25-year term, starting from the date the connection with the photovoltaic system is activated.
In the event of a change in provider after the system’s activation, the net metering agreement with the previous provider is automatically terminated and a new net metering agreement is concluded between the self-generator and the new provider for the balance of the 25-year period.
Similarly, if the contracting customer of the electrical installation changes, a new net metering agreement is concluded for the remaining time period.
When are meter readings taken and when is net metering applied to generated and consumed energy?
Metering of electricity generated by the energy system and the incoming and outgoing energy from and to the grid is undertaken at the same time by the Hellenic Electricity Distribution Network Operator (DEDDIE), during the current metering cycle which applies to the self-generator’s electrical installation.
The provider applies net metering on the “actual” electricity bills, based on the consumption measured by DEDDIE, according to the metering cycle in effect. In the event that it is not possible to obtain a meter reading on the scheduled metering date, net metering will be applied when the next regular metering takes place.
How are regulated charges applied?
Regulated charges are calculated as follows:
Charges for Services of General Interest are calculated based on the total energy consumption and the corresponding unit charge. If tariffs from different time zones are involved, the total produced and guaranteed energy will be used to calculate the charges for general interest services corresponding only to the normal charge zone (day use charges).
What is the prerequisite for Natural Gas connection?
All it takes is an activated Natural Gas network already existing on your street. We perform an availability check and if there is an active network.
Protergia's specialized partners undertake all the necessary connection procedures.
Why choose Protergia?
effectively!
We offer you a complete, reliable and ‘green’ service on ''turnkey'' basis, saving you time and stress regarding the completion and reliability of the works provided.
The service offers a nationwide coverage, is provided through the Protergia network of specialized partners and includes all the necessary works for connection to Natural Gas, such as the design, supply and NEW installation of a gas boiler; Indeed
by acquiring one of the available Protergia Natural Gas promos, you gain even higher economy and a high level of servicing.
All you have to do is fill out the form for expression of interest.
Protergia's expert associates will take on everything for you!
What is the procedure for Natural Gas connection?
With the Gas Connect service, Protergia's specialized associates undertake all the work needed to connect to the gas network. Such works include the following:
• Check Natural Gas network availability& information imparted to you whether the network is already on your street
• Submission of a Gas Connection Agreement to the Gas Distribution Company
• Visit to your premises by a qualified partner to perform a technical study, based on the property's condition
• Submission of an economic offer based on the technical study, to match your on-site facility and the boiler with your actual needs
• Signing of a Connection Agreement with the Gas Distribution Company
• Signing of a procurement agreement with Protergia, so you can enjoy competitive tariffs and a high level of service
• Placement of a gas meter. The Gas Distribution Company shall, if necessary, build the network of natural gas supply pipes and shall place the meter in your property at an agreed position. No action is required on your side
• Submission of an on-site installation study for approval to the Gas Distribution Company
• Build your on-site installation from the meter to the points of use and installation of the necessary devices for natural gas use.
• Submission to the Gas Distribution Company of the relevant documents
• On-site installation inspection by the Gas Distribution Company and commissioning
What is the saving I can achieve?
Natural gas ensures incomparable cost-effectiveness compared to the fuels it replaces right from the very first year. Both the energy needs and the annual savings are influenced by factors such as fuel price formation, weather conditions, the degree of the property’s insulation. Take a look at indicative savings results in Protergia calculation tool.
Do you provide this service across the country?
Yes, in all areas being interconnected with the Natural Gas Distribution Network.
What are connection fees, when and where do I pay them?
It is the fee paid by the property owner or operator to the Gas Distribution Company for the connection of the owner’s property to the natural gas network. The connection cost to the natural gas network depends on the connection type.
In this period, connection is FREE. The connection fees, if required, are paid in advance to the Gas Distribution Company prior to signing the connection agreement. They shall be paid to a Gas Distribution Company account kept in affiliated banks.
Can I join a grant scheme by the Gas Distribution Company?
Once a new scheme is released, you will be able to join it in accordance with the terms and conditions set by the Gas Distribution Company each time.
What is the Natural Gas?
It is a natural product found in underground deposits of the earth, whether it is found on its own or coexists with oil deposits. It is a ‘natural energy form’ that can be used without special treatment making perfect combustion in the appropriate devices.
Natural gas is the most environment and human friendly conventional fuel. It is a mixture of hydrocarbons in gaseous state, composed primarily of methane (more than 85%), which is the lightest hydrocarbon, very clean, free from impurities and sulphides
What are the applications of Natural Gas?
The natural gas may be used for:
• Heating
• Hot water supply
• Cooking
• Roasting
• Co-generation (simultaneous production of heating/cooling & electricity)
• Air conditioning
• Number of professional uses (dry cleaning, tinsmithing shops, or goldsmithing centers etc.)
• Production of products in the industry
Why choose Natural Gas?
The use of natural gas in all sectors of consumption offers countless benefits, while contributing to a cleaner environment and enhancing the quality of life of citizens.
• Economy
The natural gas is the most cost-effective option and the best energy investment over time for household and professional use by offering competitive tariffs compared to the conventional forms of energy (oil, electricity, LPG, etc.).
• Find out how much money you can save already from the first year.
• Ease to use The natural gas is available whenever you need it, at any time, through the installed network. You do not need to order it or be ready to pick it up. The operation of natural gas devices is simple and provides comfort and convenience in your daily life (e.g. hot water supply any time)
• Cleaning and space saving
Using natural gas does not require installation of a tank, as it is available through the distribution network, while being free from unpleasant odors and oil residues.
• Accuracy of post-consumption measurement and billing
Consumption is measured based on the meter readings, like in the case of electricity and water, while always paying only what has been consumed and after it has been consumed.
• Reduced maintenance costs for devices
The clean combustion of natural gas ensures reduced maintenance costs of devices and longer lifetime.
• Environmentally friendly Natural gas is the cleanest and least polluting conventional fuel. Its combustion produces less carbon dioxide, therefore by replacing the other fuels, it contributes to mitigating the greenhouse effect. It does not contain sulfur compounds that pollute the environment and cause the acid rain phenomenon. Its combustion is clean and practically free from soot and suspended particles, limiting air pollution.
• Safety
Natural gas is absolutely safe to use as:
-It is a perfectly natural product, lighter than air and should it be released into the atmosphere, it is removed immediately. It is odorless but a characteristic odor is added to detect a possible leak. Itis also not toxic, since it does not contain carbon monoxide.
-The natural gas network construction works are carried out according to modern and strict specifications
-The natural gas devices have a special mechanism which automatically shuts off if the flame goes out, and a gas detector can be installed in the room with an automatic shut-off.
Who is responsible for consumption measurements?
The responsible Natural Gas Distribution Network Operator shall be responsible. That is to say: Attiki Natural Gas Distribution Company (EDA Attikis), Gas Distribution Company Thessaloniki (EDA Thess), Public Gas Distribution Networks Corporation for the rest of Greece.
In case of a power cut, whom should I turn to?
The relevant Gas Distribution Company shall oversee the network development, maintenance and operation. Emergency telephone numbers, Attiki Natural Gas Distribution Company: 800 11 11 330 / 11322, Gas Distribution Company Thessaloniki (EDA Thess): 10302/ 8001187878, Public Gas Distribution Networks Corporation for the rest of Greece: 800 1122 222 / 2105551666
What precautionary measures do Protergia stores follow?
Protergia stores remain open, adhering to all health protocols and safety measures, both for employees and customers:
How can I pay my bill online?
According to the announcement of the Hellenic Banking Association, from Tuesday, August 4, 2020 until later, the payments of third party bills (energy, water, telephony, pay-TV, etc.) will not be made in the bank branches with physical presence only through internet / mobile banking or ATMs.
You can pay your bill online. All you need is a debit or credit card. See how you can pay online here
Which are the available ways for free online payments?
• Going to the home page, on the left in the available menu, select the "Online bill payment"
• Through the myprotergia app that Protergia provides free to its customers. If you are not already a registered user, watch how-to video.
• Through the Livepay application, with any card except Diners and American Express
• By standing order, web & phone banking through the winbank application of Piraeus Bank
• Via web, phone and mobile banking at the following banks: ALPHA BANK, EUROBANK, NBG
I have never made payments over the internet before. Can you help me with the steps I need to take?
Paying bills online is a simple process described in detail below with all the steps necessary for each available payment method:
myprotergia application
You can pay your bill through myprotergia and automatically receive a €5 discount on your very next bill! Find out more about activating e-billing here.
Live-Pay
Protergia website
On the website of your preferred bank which works directly with Protergia (Piraeus Bank, Alpha Bank, National Bank of Greece, Eurobank):
How can I contact Protergia online?
We are at your disposal and always ready to respond to your requests through one of the following online channels:
What is the state subsidy on electricity?
The government announced a state subsidy/discount, due to an unprecedented increase in electricity costs, to all low-voltage electricity customers (all uses), including special Social Residential Tariff (S.R.T) and Solidarity Services Tariff, either contracted or on floating tariffs for consumers between 1/9/2021 to 28/02/2023 included, or fixed tariffs for consumers between 1/9/2021 up to 31/12/2021 included.
Who are the beneficiaries of the state subsidy on electricity?
How is the state subsidy applied on electricity?
The State subsidy is granted for the period of consumption from 1/9/2021 to 31/12/2022included, even retroactively, a period which may be further extended by a government decision.
What is the State subsidy amount?
The amount of state subsidy is set as follows:
(The subsidy is granted in the known proportion of 10 kWh/day)
(The subsidy is granted in the known proportion of 10 kWh/day)
Scaled subsidy program – 3 scales:
If monthly consumption exceeds the consumption limits of a certain scale, the excess consumption is subsidized based on the next-scale subsidy price.
Scaled subsidy program – 3 scales:
If monthly consumption exceeds the consumption limits of a certain scale, the excess consumption is subsidized based on the next-scale subsidy price.
Scaled subsidy program – 3 scales:
If monthly consumption exceeds the consumption limits of a certain scale, the excess consumption is subsidized based on the next-scale subsidy price.
How will I recognize the state subsidy in Protergia energy bills?
The State subsidy will apply to Protergia's electricity bills as a separate credit in the field of competitive charges entitled ‘State Subsidy’ until the period it covers has been fully cleared; in cases it needs to be retroactively reimbursed, it will apply to electricity bills under the title ‘Retrospective State Subsidy’.
Is the State subsidy the same for all electricity suppliers?
Yes, the State subsidy will be applied by all electricity suppliers, based on the same criteria and conditions, as laid down by the Ministry of Energy and Environment.
How will state subsidies be given for past consumptions?
The State subsidy will be applied retroactively for consumptions between 1/9/2021 and 31/12/2022, based on the amounts in €/MWh per tariff category and per month indicated above, for the days the customer was contracted with Protergia to the respective tariff category respectively, according to the guidelines by the Ministry of Energy and Environment.
What will be applied for Protergia fixed tariffs?
For any period of consumption between 1/9/2021 and 31/12/2021 when the customer was contracted with Protergia on a fixed tariff, the subsidy for that period will be applied based on the amounts in €/MWh per month mentioned above, in accordance with the guidelines by the Ministry of Energy and Environment.
What does it apply for customers on Protergia Social Residential Tariff and Solidarity Services Tariff?
The State subsidy is also applied to Social Residential Tariff and Solidarity Services Tariff customers, based on the above amounts in €/MWh per month.
What will apply in case of a negative power supply tariff?
If a negative power supply tariff results from the discount application, the supplier will apply zero charge.
What will apply in the immediate period ahead?
The above measures will be assessed by the Ministry of Energy and Environment each month on the basis of prices evolution in the wholesale electricity market and the unit price of the subsidy will be adjusted accordingly.
What about the discounts offered by Protergia on its tariffs and promotions?
In addition to the state subsidy, Protergia offers additional discounts based on its individual tariffs or promotional policy, available on our website.
What applies and who are the beneficiaries for the suspension of Utility Services charges on electricity?
The government announced the suspension of Utility Services charges for the period of consumption from 1/11/2021 to 31/3/2022 inclusive, for the following categories of consumers:
How is the suspension of Utility Services charges applied on electricity?
Pursuant to Law 4872/2021, a suspension of Utility Services charges will apply to the above categories of consumers for the period of consumption from 1/11/2021 to 31/3/2022 included, which may be extended or shortened by a government decision.
Where will I see the suspension of Utility Services charges in Protergia bills and how will I recognize it?
The suspension of Utility Services charges will apply to Protergia electricity bills, where on the first page there will be specifically the of Utility Services sum suspended with the wording: ‘Suspension of Utility Services charges payment under Law 4872/2021’ and in cases whereby the wording should be mentioned retrospectively: ‘Restrosp. suspension of Utility Services charges payment under Law 4872/2021’, and this suspension will be reflected in the Utility Services charges on the Regulated Tariffs section until the period it covers has been fully cleared.
Does the suspension of Utility Services charges apply to all power suppliers?
Yes, the State subsidy will be applied by all electricity suppliers, based on the same criteria and conditions, as laid down by the Ministry of Energy and Environment.
What will apply in the immediate period ahead?
By the Minister of Environment and Energy decision, the validity period of the suspension of Utility Services charges may be extended or shortened; any necessary details may be arranged, the total amounts of the Utility Services charges to be repaid, the time and method of payment after the expiry of the period, the co-calculation of Utility Services dues already paid by charge representatives and consumers beneficiaries during the suspension validity period may be determined, and in particular issues in case of a change of supplier or cessation of consumption meter representation.
Who are the beneficiaries of the state subsidy on electricity supply account numbers for Agricultural use?
Electricity customers with electricity supply account numbers with Agricultural use, as well as those active in the drying sector of agricultural products, being contracted with floating tariffs adjusted based on the wholesale electricity market price and linked to the low and/or medium voltage. The above customers, in order to become beneficiaries, must have informed both the competent electricity network operator and the electricity supplier of the VAT number of the user's supply account number.
How is the state subsidy applied on electricity supply account numbers for Agricultural use?
It is granted retroactively for the period of consumption from August 2021 to December 2021 included.
What is the State subsidy amount?
The amount of state subsidy is set as follows:
How will I recognize the state subsidy in Protergia energy bills ?
The State subsidy will apply to Protergia's electricity bills as a separate credit in the field of competitive charges entitled ‘Credit of the Energy Transition Fund’ until the period it covers has been fully cleared; in cases it needs to be retroactively reimbursed, it will apply to electricity bills under the title ‘Retrospective Credit of the Energy Transition Fund’.
Is the State subsidy the same for all electricity suppliers?
Yes, the State subsidy will be applied by all electricity suppliers, based on the same criteria and conditions, as laid down by the Ministry of Energy and Environment.
How will state subsidies be given for past consumptions?
The State subsidy will be applied retroactively for consumptions between 1/8/2021 and 31/12/2021, based on the amount described above, for the days the customer was contracted with Protergia in the respective tariff category, according to the guidelines by the Ministry of Energy and Environment.
Clarification on the consumptions, the state subsidy on electricity supply account numbers for agricultural use
For the measured consumptions of supply account numbers, whose counting period does not coincide with calendar months, the quantities counted regard monthly quantities of energy in proportion of days. The calculations shall be completed when the measurements covering this period are available.
What about the discounts offered by Protergia on its tariffs and promotions?
In addition to the state subsidy, Protergia offers additional discounts based on its individual tariffs or promotional policy, available on our website.
What is the state subsidy on gas and who are the beneficiaries?
The government announced the implementation of a state subsidy/rebate, due to an unprecedented increase in natural gas costs, as follows: (i) for the period of consumption from 1/1/2022 to 30/6/2022 to all gas customers other than producers of electricity, including electricity and heating co-generation of high or non-efficiency for the part regarding natural gas consumption related to thermal energy generation; (ii) for the period of consumption from 1/7/2022 to 31/9/2022 only to non -domestic natural gas consumers with the exception of electricity producers, (iii) for the period of consumption from 1/10/2022 to 31/10/2022 to domestic natural gas consumers (through subsidy from DEPA (Public Gas Corporation of Greece S.A.) and to non -domestic gas consumers apart from electricity producers, and (iv) for the period of consumption from 1/11/2022 to 30/11/2022 only to domestic gas consumers (through the Protergia subsidy)
How is the state subsidy applied on natural gas?
The State subsidy is granted for the period of consumption from 1/1/2022 to 30/11/2022 included, even retroactively.
What is the State subsidy amount on natural gas?
The state subsidy amount is set as follows:
How will I recognize the state subsidy in Protergia natural gas bills I will receive?
The State subsidy will be applied to Protergia’s natural gas bills until the period it regards has been fully cleared, and will appear separately: (1) on the State subsidy, entitled 'Credit of the Energy Transition Fund', (2) for the subsidy to domestic consumers from DEPA for consumptions in October 2022, entitled 'DEPA subsidy', and (3) for the subsidy to domestic consumers for consumptions in November 2022, entitled 'Protergia subsidy'
Is the State subsidy the same for all natural gas suppliers?
Yes, the State subsidy will be applied by all natural gas suppliers, on the basis of the same criteria and conditions, as laid down by the Ministry of Energy and Environment.
What will apply in case of a negative power supply tariff?
If a negative power supply tariff results from the discount application, the supplier will apply zero charge
What will apply in the immediate period ahead?
The measure will be reassessed monthly by the Ministry of Energy and Environment and the unit price of the subsidy will be adjusted
What about the discounts offered by Protergia on its tariffs and promotions?
In addition to the state subsidy, Protergia offers additional discounts based on its individual tariffs or promotional policy, available on our website.
What applies and who are the beneficiaries for the settlement of distribution charges on natural gas?
The government announced the settlement of the net value of natural gas distribution charges (energy and capacity charges) for domestic natural gas customers for the period of consumption 1/11/2021 to 31/12/2021; this period may be further extended by a government decision.
How is the settlement of distribution charges on natural gas applied?
The Law stipulates that the settlement will be applied without incurring any liability and interest-free in 4 equal monthly installments.
The installments shall be applied by Protergia as follows:
This applies independently of any other settlement agreed between the supplier and the customer. In the case of overdue repayment of the initial amount, as well as overdue repayment of any of these installments, the settlement shall not be applied or terminated accordingly, and the entire debt will become immediately overdue and payable. In cases of change or cessation of representation or change of domestic customer details, the supplier shall terminate the above settlement and the relevant distribution charges shall be cleared.
Does the settlement of gas distribution charges apply to all natural gas suppliers?
Yes, the settlement of gas distribution charges will be applied by all natural gas suppliers, based on the same criteria and conditions, as laid down by the Ministry of Energy and Environment.
What will apply in the immediate period ahead?
By decision of the Minister for Environment and Energy, the validity period of the settlement of natural gas distribution charges may be extended and any necessary detail may be determined.
What is in force and who are the beneficiaries for the Special Energy Cost Reduction Discount in Natural Gas from DEPA?
The Public Gas Corporation (DEPA) in collaboration with the Government and the Ministry of Environment and Energy has announced a special energy cost reduction discount in natural gas for gas domestic customers for the period of consumption 1/10/2021 to 31/12/2021 included.
How is the special energy cost reduction discount applied to natural gas?
The special energy cost reduction discount applied to natural gas shall be granted for the consumption period from 1/10/2021 to 31/12/2021 included, even retrospectively, and shall be shown separately in the gas bills until the period it regards is fully cleared, under the title ‘Energy Cost Reduction Discount ’for the bills that have already been issued and under the title ‘Special DEPA Discount’ for the bills to be issued.
What is the amount of the special energy cost reduction discount in natural gas?
The state subsidy amount is set as follows:
