Protergia
Home Care

The service that makes sure you don’t have to worry about getting technical assistance with power failures and coverage for fire.

Emergency technical assistance
for your home

The service that makes sure you don’t have to worry about getting technical assistance with power failures and coverage for fire.  

The Protergia Home Care service is provided in conjunction with the Eurolife ERB insurance company. So you can get emergency technical assistance for your home 24 hours a day-365 days a year for: 

Electrical failure

Covers complete power failures involving the fixed electrical installation within the residence or in one of its auxiliary spaces.

Provision of emergency technical assistance at the residence 24 hours a day.

Maximum coverage limits

  • €60 per event.
  • Up to 2 events per insurance coverage period.

Natural gas failures

Covers complete lack of heating and/or hot water at the residence due to:

Natural gas leak, Water leak in heating system, Breakdown of boiler and breakdown of burner of up to 500 kW.

Provision of emergency technical assistance at the residence 24 hours a day.

Maximum coverage limits

  • €60 per event.
  • Up to 2 events per insurance coverage period.
  • Applies to the “Natural Gas Home Autonomous MAX” & “Natural Gas Commercial Double Energy 20%” promos.

Fire

Covers issues related to fire at the residence. Provisions:

Security services, Temporary replacement of TVs, Clean-up services for damaged structures, Furniture removal, Furniture storage and safe-keeping, Hotel stay, Emergency return to the residence, Recovery of vehicle by insured, Information service, Transmission of emergency messages.

Maximum coverage limits

  • Depending on provision.
  • For more details, see the Appendix.

What should I know?

For more information, phone 210 9496 743 or 211 1075 765, 24 hours a day/7 days a week/365 days a year.

For more efficient service, please have the following information on hand

Contract number / Full name / Tax ID No. / Police ID No.

Name of the plan you are interested in

Complete home address

Telephone number

so we can update you on the progress of your application for the service

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