At Protergia, we are committed to creating a customer service environment that is open and accessible to everyone. Through our stores, our fully accessible website, Protergia.gr, and the Protergia App, we offer communication and support solutions specifically designed for people with disabilities.
We offer accessible customer service in Greek Sign Language, enabling people with hearing or speech impairments to communicate easily and effectively with our representatives. The service is available by scanning a QR code at a Protergia store or online via Protergia.gr and the Protergia App.
You can schedule an appointment by selecting the date and time that suits you best. You will then take part in a video call with a Protergia representative and a certified sign language interpreter. A link to the call will be sent to you, with no app installation required.
We offer the option to communicate with a Protergia representative via a call with live automatic captions, without the need for an interpreter.
This service is designed for people with hearing or speech impairments and is available online via Protergia.gr and the Protergia App.
You can schedule an appointment by selecting the date and time that suits you best and join a call with a Protergia representative using the link provided, with no app installation required. During the conversation, you can follow the live transcription and use live chat for additional communication.
We offer live automatic captioning during face-to-face customer service at our stores. People with hearing impairments can visit one of our 85 Protergia stores and use the store's tablet to view a real-time transcription of the conversation in Greek.
This service enables clear, direct and equal communication without the need for an interpreter or spoken interaction, helping ensure an accessible customer service experience.
Our accessible stores are located in Marinou Antypa, Glyfada, and Ionos, Thessaloniki.
You can find the full list of Protergia stores accessible to people with disabilities for in-person visits and customer service here . Find the store that best suits your needs and make use of our available accessibility services.
