We always stand by your side to give you information on the new Special Tariffs.
We would like you to know that as of 1st January 2024, some important changes shall apply. These changes are mandatory to be adopted by all Electricity Providers due to a change in the legislation. These changes pertain to the transition of Electricity Providers from the Monthly Rates scheme to a new Special Tariff. This practically means that from now on Electricity Providers will no longer announce the monthly prices on the 20th day of the previous month and a new special tariff is about to kick off that has not been foreseen by the Ministry of Energy. You may take a look at article 17 of law 5066/2023 (Government Gazette Α’ 188/14.11.2023) and to the ministerial Decision, Ministry of Energy no. ΥΠΕΝ/ΔΗΕ/120637/2107 (Government Gazette Β’ 6600/21.11.2023) for further legal information.
We are presenting below a series of questions and answers with all useful information that will clearly help you find the answer to any queries regarding this change.
Why does the monthly prices scheme is discontinued?
The announcement of monthly prices every 20th of the previous month was implemented as part of the Ministry of Energy's emergency measures. Upon expiry of these emergency measures, the State institutes the measure of the new Special Tariff that will be drawn up by Electricity Providers, to protect the energy market during the following year.
When does the announcement of the monthly prices stop and when does the Special Tariff application start?
The last announcement of monthly prices regards the December 2023 prices that were announced on 20/11/2023. The new Special Tariffs will take effect as of 1/1/2024 and will be valid at least for a year by 31/12/2024, in accordance with the Ministry of Energy guidelines.
Shall changes apply for low voltage domestic and business customers?
Correct! The changes apply to all low voltage electricity supply accounts now being under the Monthly Prices scheme. This excludes customers who have Fixed Tariffs or who object to falling under the Special Tariff by 31/1/2024 and indicate their willingness to join another product or remain with their existing product if it remains commercially available.
Will the electricity price remain stable under the Special Tariff?
A big part of your charge is the Basic Pricing of Power Supply which remains fixed for a minimum of 6 months. An amount resulting from the fluctuation mechanism may be added on top of the Basic Pricing of Power Supply to give the Final Pricing of Power Supply. This amount shall fluctuate on the basis of the Electricity Market Clearing Prices of the previous months, calculated in a specific and clear way.
Will the calculation formula of this fluctuation change?
The Fluctuation Mechanism will consistently have the same reasoning which ensures transparency in its calculation. Always guided by transparency and based on the new legislation, the Fluctuation Mechanism coefficients shall remain stable at least for 3 months, while for any change we will inform you 1 month before they are applied.
When will I be informed about the energy price I will pay under the Special Tariff?
The Final Price will be announced by the 1st day of each consumption month on our web page and on the respective web page of the Regulatory Authority for Energy, Waste and Water. For example, on 01/02/2024 the price that will be valid in February 2024 will be announced.
Will there be monthly standing charges in the new special tariffs?
Yes, a standing charge will be applied that will not exceed €5 per month.
Will I have a time commitment in the Special Tariff?
Only fixed price schemes will have a time commitment. Pursuant to the legislation in force, for the Special Tariff, you are entitled to discontinue the contract any time, without any economic encumbrance.
How are Electricity products labeled and how will I understand which product I joined through Protergia?
Each Electricity supply product is marked according to the following color codes:
You may verify the product corresponding to your scheme by checking the respective color marking next to the payable amount on the first page of your bill. A color marking will be used in all our forms, on the products of our web page and on our promotional actions.
I have joined the Social Tariff. Will I continue receiving the discount?
Correct, the Social Tariff discount is normally maintained for all customers who are entitled to it.
What should I do to switch to the new Special Tariff?
You don't need to do anything. We at Protergia take care so that you shift to a new scheme in the Special Tariff.
If I no longer wish the special tariff, do I have other option?
At Protergia, our aim is to offer you the most competitive Electricity programs that we believe match your needs. Similarly, in this case we have taken care to offer you the best possible option. In any case, if the new Special Tariff we have chosen for you, does not suit you, you may state your objection.
To do so, fill out the Declaration of Objection where you can declare your desire to switch to a different company product.
Then, submit it either via the Contact Form as Declaration of Objection request, either by sending it to Protergia by registered letter, or by any other appropriate means (such as telephone, email or personal presence in one of our stores).
The relevant department will then contact you by telephone so that you pick the program that best suits your energy needs.
May I choose another Provider?
If you are not satisfied by the suggested programs and wish to switch to another provider, you reserve the right to terminate the contract between us by filling out the Declaration of Objection.
Then, submit it either via the online Statement of Declaration form either by sending it to Protergia by registered letter, or by any other appropriate means (such as telephone, email or personal presence in one of our stores).
Simultaneously you start the supply transfer procedure to another Provider.
What is the calculation formula of the Final Pricing by the Ministry of Energy and by what reasoning has it arisen?
A Fluctuation Mechanism has been introduced in the calculation formula of the Final Pricing that depends on the Market Clearing Price (MCP) of electricity in the previous months.
For maths lovers, the formula is described below: