Special Tariffs

The announcement of monthly prices every 20th of the previous month was implemented as part of the Ministry of Energy's emergency measures. Upon expiry of these emergency measures, the State institutes the measure of the new Special Tariff that will be drawn up by Electricity Providers, to protect the energy market during the following year.

The last announcement of monthly prices regards the December 2023 prices that were announced on 20/11/2023. The new Special Tariffs will take effect as of 1/1/2024 and will be valid at least for a year by 31/12/2024, in accordance with the Ministry of Energy guidelines.

Correct! The changes apply to all low voltage electricity supply accounts now being under the Monthly Prices scheme. This excludes customers who have Fixed Tariffs or who object to falling under the Special Tariff by 31/1/2024 and indicate their willingness to join another product or remain with their existing product if it remains commercially available.

A big part of your charge is the Basic Pricing of Power Supply which remains fixed for a minimum of 6 months. An amount resulting from the fluctuation mechanism may be added on top of the Basic Pricing of Power Supply to give the Final Pricing of Power Supply. This amount shall fluctuate on the basis of the Electricity Market Clearing Prices of the previous months, calculated in a specific and clear way.

The Fluctuation Mechanism will consistently have the same reasoning which ensures transparency in its calculation. Always guided by transparency and based on the new legislation, the Fluctuation Mechanism coefficients shall remain stable at least for 3 months, while for any change we will inform you 1 month before they are applied.

The Final Price will be announced by the 1st day of each consumption month on our web page and on the respective web page of the Regulatory Authority for Energy, Waste and Water. For example, on 01/02/2024 the price that will be valid in February 2024 will be announced.

Yes, a standing charge will be applied that will not exceed €5 per month.

Only fixed price schemes will have a time commitment. Pursuant to the legislation in force, for the Special Tariff, you are entitled to discontinue the contract any time, without any economic encumbrance.

 Each Electricity supply product is marked according to the following color codes:

• The Fixed Price Products of Fixed Term are marked with blue color,
• The Special Tariff of the Ministry is marked with green color
• The other supply products with fluctuating price are marked with yellow color
• The dynamic pricing products are marked with orange color

You may verify the product corresponding to your scheme by checking the respective color marking next to the payable amount on the first page of your bill. A color marking will be used in all our forms, on the products of our web page and on our promotional actions.

Correct, the Social Tariff discount is normally maintained for all customers who are entitled to it.

You don't need to do anything. We at Protergia take care so that you shift to a new scheme in the Special Tariff.

At Protergia, our aim is to offer you the most competitive Electricity programs that we believe match your needs. Similarly, in this case we have taken care to offer you the best possible option. In any case, if the new Special Tariff we have chosen for you, does not suit you, you may state your objection.

To do so, fill out the Declaration of Objection where you can declare your desire to switch to a different company product.

Then, submit it either via the Contact Form as Declaration of Objection request, either by sending it to Protergia by registered letter, or by any other appropriate means (such as telephone, email or personal presence in one of our stores).

The relevant department will then contact you by telephone so that you pick the program that best suits your energy needs.

If you are not satisfied by the suggested programs and wish to switch to another provider, you reserve the right to terminate the contract between us by filling out the Declaration of Objection.

Then, submit it either via the online Statement of Declaration form either by sending it to Protergia by registered letter, or by any other appropriate means (such as telephone, email or personal presence in one of our stores).

Simultaneously you start the supply transfer procedure to another Provider.

A Fluctuation Mechanism has been introduced in the calculation formula of the Final Pricing that depends on the Market Clearing Price (MCP) of electricity in the previous months.

For maths lovers, the formula is described below:

• Final Pricing of Power Supply_Μ: The sum of the Basic Pricing of Power Supply & the Fluctuation Mechanism for the month M, in €/MWh
• Basic Pricing of Power Supply: Price in €/MWh (fixed minimum for 6 months)
• The standing charges & the discounts may change every month with announcement on our web page and an update on any change in the 1st bill that follows
• Market Clearing Price (MCP) _Μ-1: The Price that includes the Electricity Market Clearing as published in the HEnEx (Energy Exchange Group) for the month M-1, expressed in €/MWh
• Market Clearing Price (MCP) _Μ-2: The Price that includes the Electricity Market Clearing as published in the HEnEx (Energy Exchange Group) for the month M-2, expressed in €/MWh
• Fluctuation Mechanism:
• a: Coefficient chosen freely by the Provider
• b: a* (MCPM-1 – MCPM-2). It is the product of coefficient a with the difference of MCP of the previous month (MCPM-1) reduced by the MCP of the month before the last (MCPM-2). The coefficient b is granted zero value for the first month of application, namely in January 2024
• Lu and Ll: The boundaries of the security area where the fluctuation mechanism is not activated and therefore the Pricing of Power Supply is formulated based on the Basic Pricing of Power Supply.