Non-Standby Service - Account balance

Protergia brings to all its customers an innovative service. You can be informed about your account balance and submit your meter reading by calling 18311* 24/7, quickly, easily and most importantly safely! 

How do I enter the meter reading? 

Now you can submit the actual consumption of electricity for your home or for your business and receive a bill of discharge every month.

4 simple steps:

1. First, you cross-check that the meter number embossed on the metal tag is the same number with the one on the bill you receive.
2. For a simple type meter: Write down the reading, omitting the decimal places. In case the meter also has a night reading, the indication K is the daily consumption and the indication M is the night consumption.
3. For a digital meter: 1.8.1 corresponds to the daily consumption and 1.8.2 corresponds to the night consumption.
4. Then you call 18311 and in option 2 you register the consumption yourself without waiting, following the recorded messages. The only information you will need are your VAT number, your 12-digit supply number and the meter reading. 

This is it! You will immediately receive confirmation of the indication you entered.

Alternatively you can use the myprotergia application, following the instructions: protergiaApp - registering meter readings or chat with Probot (our chatbot service) by clicking on the face image on the lower right corner of your screen.

How do I find out the account balance and its expiration date?

You can be informed immediately without waiting by calling 18311, choosing 2 and following the recorded messages. The only information you will need is your VAT number and your 12-digit supply number.   

*The cost of the call is set according to the current price list of each telecommunication provider.