The procedure for changing your electricity Supplier is very simple and does not involve any changes to the electricity meter installed in your home or business. All you have to do is sign a Supply Contract with Protergia, submitting the supporting documents required for each customer category.
No. Your business and your home will not be left without electricity – not for a moment. The Supplier change transaction is a purely commercial one. The supply of electricity is guaranteed by the Hellenic Electricity Distribution Network Operator (DEDDHE).
Protergia can offer its services and supply electricity to all regions interconnected with the national power grid. The supply of electricity also to areas belonging to the Non-Interconnected Transmission System may become possible in the future, always depending on the investment plans of the Transmission System.
The Supplier of Last Resort is obliged to supply electricity to customers who are not represented by a supplier for reasons for which their most recent supplier is to blame or as a result of events within the sphere of control of their most recent supplier. By Decision of the Greek Regulatory Authority for Energy (RAE), the Supplier of Last Resort is determined to be the Supplier with the largest market share per category of customers (currently the PPC). Migration to the service of last resort takes place automatically as far as the customer is concerned.
The Universal Service Provider is obliged to supply electricity to small customers across the entire Greek territory, provided that one of the following apply:
(a) The above candidate customers have failed to exercise their right to freely select a supplier;
(b) The above candidate customers are unable to find a supplier in the liberalised market on their present based on their current commercial terms.
Migration to the universal service takes place automatically as far as the customer is concerned.
The amount of the deposit reflects the cost of electricity consumption for a period of 45 days and is held solely as security against any debts which customers may incur in the future in connection with their bills.
The charge for the deposit will be included in the very first electricity bill that you will receive from Protergia.
Protergia electricity bills are issued on a monthly basis and belong to one of the following types:
ESTIMATED -> Based on an estimated consumption level.
ACTUAL -> Based on the consumption measured and certified by the Distribution Network Operator..
ACTUAL – CUSTOMER READING -> Based on the “Registration of Meter Readings” service.
If for any reason the consumption is measured at a time interval that is longer or shorter than four months, then the consumption charged is adjusted relative to the four-month period by applying the “billing period adjustment factor” (actual consumption days / 120 days).
Competitive charges comprise the following: The charge for the supply of power under the Day Ahead Scheduling mechanism, the charges of the Uplift Accounts (UA-2, UA-3), charges for losses in the Hellenic Electricity Distribution Network, the charge based on the weighted average production cost of conventional thermal plants (Charged to the Special Account of article 143 of Law 4001/2011) and the costs of the Transitional Capacity Assurance Mechanism (MMDEI), as defined in the Electricity Transaction Code (Decision 56/2012 of the Regulatory Authority for Energy, published in Government Gazette issue 104/B/2012) and determined in accordance with the laws in force.
Regulated charges are the same for all consumers, depending on the particular tariff category and irrespective of the electricity supplier selected. They comprise the charges levied on all consumers who use the electricity infrastructures (i.e. the Hellenic Electricity Transmission System and the Hellenic Electricity Distribution Network, the charges for the provision of Services of General Interest and the Special Duty for the Reduction of Air Pollutant Emissions).
The following charges are levied on all consumers irrespective of the electricity supplier selected, are collected via the payment of electricity bills and are remitted to the State:
(a) Excise Duty – EFK (Law 2960/01). The Excise Duty is charged only in ACTUAL bills, is calculated based on the level of electricity consumption and is subject to VAT.
(b) Special Customs Rights Duty 5‰ – DETE (Law 2093/1992). DETE is charged in the ESTIMATED and ACTUAL bills and is calculated on the charge for the consumption of electricity augmented by the Excise Duty (EFK) charge. It is not subject to a VAT charge.
(c) Municipal Duties – Municipal Taxes – Real Estate Duty (Law 25/1975, Law 2130/1993). Municipal Duties (DT), Municipal Taxes (DF) and the Real Estate Duty (TAP) are charged only in ACTUAL bills and are calculated based on the surface (in sq.m.) of the property which is supplied with power.
Under the Law 3345/2005 non-electrified and not in use property, in accordance with a solemn declaration of the owner or its legal representative, are exempted from paying municipal taxes for cleanliness and lighting upon submission to the relevant Municipality, along with the above declaration, of a certificate issued by local offices of HEDNO S.A. (Hellenic Electricity Distribution Network Operator S.A.) concerning the interruption of electricity to the property.
Here you will find the addresses and the telephone numbers of HEDNO S.A. service points http://www.deddie.gr/en/upiresies/simeia-eksupiretisis/simeia-eksupiretisis
By visiting the “myprotergia” area and registering as a user, you will be able to view your past bills and consumption history, pay your bills and register the readings of your electricity meter. In addition, our website provides you with access to all the latest Company News, with model forms which you can use for specific actions regarding your power supply contract, and with contact information so that you can communicate with us for any issue of concern to you.
Taking meter readings for low-voltage customers is the responsibility of the Hellenic Electricity Distribution Network Operator (DEDDHE). For medium-voltage customers, the responsibility rests with the Independent Power Transmission Operator (ADMHE). Both of them send their measurements to Protergia, who calculates the charges by according to the applicable tariff.
You can contact the Hellenic Electricity Distribution Network Operator (DEDDHE), who is responsible for the development, maintenance and operation of the distribution network. For a list of relevant telephone numbers, click here.
Attica Fault Centres
Filothei - Kifissia 10508
Thessaloniki Fault Centres
Western Thessaloniki 10501
Central Thessalononiki 10502
Easten Thessaloniki 10503
Regional Fault Centres
Phone number of Regional Fault Centres at the Prefecture level (calls from OTE fixed lines ONLY): 1050
Phone numbers of Regional Fault Centres (calls from fixed or mobile lines of ALL providers):
Click here to find the phone number in your area